Privacy Policy
Your Trusted Partner for Comprehensive Coverage
CENNAIRUS, L.L.C. (“CENNAIRUS,” “we,” “us,” or “our”) is committed to safeguarding your personal information and maintaining transparency regarding how we collect, use, and protect your data. This Privacy Policy outlines how information is collected through our website located at https://www.cennairus.com, through our digital forms, onboarding workflows, quote requests, agent interactions, and our communication channels—including SMS text alerts and email.
By accessing or using our website or submitting your information through any of our digital processes, you agree to the practices described in this Privacy Policy.
1. Company Information
Legal Entity: CENNAIRUS, L.L.C.
FEIN: 20-1441644
Principal Address: 7357 International Place, Sarasota, FL 34240
United States
Contact Email: support@cennairus.com
2. Information We Collect
CENNAIRUS collects personal information for the sole purpose of delivering insurance-related services, onboarding processes, digital submissions, and customer workflows.
2.1 Information You Provide Voluntarily
When using our platform, you may provide:
- Full name
- Mobile phone number
- Email address
- Business or agency name
- Physical address
- Identification numbers (EIN, NIT, or similar identifiers)
- Insurance policy details
- Quoting information
- Required documents (e.g., licenses, RUT, corporate certifications, financials)
- Application responses
- Uploaded files
- Communications with customer support
2.2 Automatically Collected InformationWe may collect:
- IP address
- Browser type and version
- Device identifiers
- Operating system
- Pages visited and time spentReferring URLs
- Usage metrics and navigation behavior
2.3 Information from Partners
When using CENNAIRUS via an agent, carrier, or integrated partner, limited information may be shared with us to complete quoting, submissions, compliance, or verification processes.3. How We Use Your InformationYour information is used for legitimate operational purposes, including:3.1 Insurance & Service Operations
- Processing quote requests
- Onboarding agencies, businesses, or individuals
- Evaluating eligibility
- Processing insurance submissions
- Requesting required documents
- Delivering secure payment links
- Sending application or status updates
- Document verification
- Facilitating service workflows
3. How We Use Your Information
Your information is used for legitimate operational purposes, including:
3.1 Insurance & Service Operations
Processing quote requests Onboarding agencies, businesses, or individuals Evaluating eligibility Processing insurance submissions Requesting required documents Delivering secure payment links Sending application or status updates Document verification Facilitating service workflows.
3.2 SMS and Email Notifications
By submitting your phone number or participating in a CENNAIRUS workflow, you may receive transactional SMS messages, such as:
- Quote status updates
- Missing information notices
- Required documentation alerts
- Application or underwriting status
- Appointment reminders
- Secure payment links
- Customer service follow-ups
These messages are strictly transactional, not promotional.
3.3 Platform Improvements
We may use information to:
- Improve functionality and user experience
- Diagnose performance issues
- Enhance security
- Optimize digital workflows
4. SMS Text Messaging Policy (A2P 10DLC Compliance)
CENNAIRUS uses SMS only for transactional service alerts initiated by user interaction.
4.1 Consent to Receive SMS
By submitting any form that includes your phone number on CENNAIRUS.COM you consent to receiving transactional text messages from CENNAIRUS, L.L.C.Consent is recorded when:
- You enter your phone number and submit a form
- You select a checkbox confirming consent
- You complete onboarding flows requiring a mobile number
- You interact with an agent and voluntarily provide your number
4.2 Message Frequency
Message frequency varies based on your activity, such as the number of updates needed for:
- Quotes
- Document requirements
- Applications
- Payment steps
We do not send recurring marketing campaigns.
4.3 Message and Data Rates
Your mobile carrier may apply standard message and data rates.
4.4 Opt-Out Instructions
You may opt out at any time by replying: STOP, UNSUBSCRIBE, CANCEL, END, QUIT
You will receive one confirmation message and then no further text messages.
4.5 Re-Opt-In Instructions
To re-enable SMS messages, reply: START
4.6 Help Instructions
For help, reply: HELP or INFO
5. How We Protect Your Information
CENNAIRUS implements strong security measures, including:
- TLS/HTTPS encryption
- Secure Google Cloud infrastructure
- Role-based access control
- Authentication and authorization protections
- Regular security audits
- Encrypted data storage
We aim to protect your information from unauthorized access, alteration, disclosure, or destruction.
6. How We Share Your Information
We do not sell, rent, trade, or share your mobile phone number or personal information with third parties for marketing or promotional purposes.
We only share information with:
- Insurance carriers required to provide quotes or underwriting services
- Compliance and verification vendors
- Technology providers that operate essential parts of our platform
- Legal authorities when required by law
All sharing is minimal and solely to provide the service requested.
7. Cookies and Tracking Technologies
We may use cookies to:
- Authenticate sessions
- Store preferences
- Track usage patterns
- Improve website functionality
You may disable cookies in your browser; however, some features may not work as intended.
8. Your Rights
Depending on local privacy law (GDPR, CCPA, etc.), you may request to:
- Access your personal data
- Update or correct inaccuracies
- Request deletion
- Limit processing
- Export your data
- Withdraw consent
To submit a privacy request, email us at support@cennairus.com.
9. Data Retention
We retain personal information only as long as necessary to:
- fulfill services requested,
- meet regulatory or compliance requirements,
- maintain legal and audit records.
After the applicable retention period, data is securely deleted.
10. Children’s Privacy
Our platform is not intended for individuals under 18, we do not knowingly collect data from minors,if a minor has submitted information, contact us immediately.
11. Third-Party Website
Our site may contain links to external sites.
We are not responsible for their content, privacy practices, or policies.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically, changes will be posted on this page with a new “Last Updated” date.
13. Contact Information
For questions regarding this Privacy Policy, SMS terms, or data handling:
CENNAIRUS, L.L.C.7357 International PlaceSarasota, FL 34240United States (editado)
